Why was my order not able to be processed? What should I do?

The payment may have been declined for any of the following reasons:

  • incorrect billing and/or shipping address (either the street number, ZIP code, or both, do not match what the credit card company has on file)
  • billing address must match what card has on file
  • insufficient funds
  • frozen account status
  • invalid credit card number
  • invalid expiration date
  • invalid security code

If you have confirmed that you entered the credit card and contact information correctly, contact the credit card company for more information.