The tracking information for my order hasn’t updated in more than 10 days. Is there something wrong?

For U.S. orders, it’s possible that the USPS is experiencing a delay or that the package has been misplaced. Contact the USPS at 800-275-8777 to file an investigation claim. Have your tracking number handy.

For international orders, delivery times vary based on the destination’s postal service. Once the package leaves the U.S., the USPS no longer has the ability to check on the package.