Return Terms: You may return most items (with the exception of custom orders) within 30 days of delivery for a refund of the cost of the returned items (shipping not included). Items returned must include all parts and be in original packaging. Please note that any items returned that show signs of wear (including but not limited to scratches, dents, missing parts) will be subject to a 15% re-stocking fee. Custom orders are not valid for a refund or exchange. We’ll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Request a return: Returns will only by accepted by completing the Returns Form. Items that are returned without completing the Returns Form will not be accepted. While completing the Returns Form, please list each item that you are returning. We’ll respond to the return request via email with return instructions. Once we receive and process your return, we will notify you via email of your refund.
Return Timeline: You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).