FAQs

The hook, nail file and skeleton key do not fit within the KeyBar JR; all other inserts will fit.

You should not have issues continuing through security with a KeyBar® as long as the items included in/with your KeyBar® are TSA compliant. However, as airport security often checks items, the attendants may ask to examine your KeyBar®.

Click on the link, https://www.tsa.gov/travel/security-screening/prohibited-items,  to find items that are not TSA compliant.

We use a process called anodizing to color, treat or customize the titanium. Oil from your hands may dull the color. That’s easy to fix, though – grab a cloth and some Windex and give it a light cleaning. The color, treatment or customization will brighten immediately.

Up to 12 with the provided screws and up to 28 with the extension screw set available here.

Send an email to info info@keybar.us along with a screenshot or link to the image featuring that KeyBar®. We’ll let you know if it is available for purchase.

Send an email to info: info@keybar.us along with a screenshot or link for image. Or a description of custom work requested. We’ll let you know if we are able to create it.

The payment may have been declined for any of the following reasons:

• incorrect billing and/or shipping address (either the street number, ZIP code, or both, do not match what the credit card company has on file)
• billing address must match what card has on file
• insufficient funds
• frozen account status
• invalid credit card number
• invalid expiration date
• invalid security code

If you have confirmed that you entered the credit card and contact information correctly, contact the credit card company for more information.

We recommend doing all of the following:

• Check with others at your shipping address who may have intercepted it.
• Besides your mailbox, check other places at your shipping address where the USPS may have left the package.
• Check with your neighbors. Occasionally the USPS delivers packages to nearby addresses by mistake.
• Contact the USPS to see if they can provide you with any information.
• Wait a couple more days. Occasionally the USPS updates the tracking before the package is actually delivered.

For U.S. orders, it’s possible that the USPS is experiencing a delay or that the package has been misplaced. Contact the USPS at 800-275-8777 to file an investigation claim. Have your tracking number handy.

For international orders, delivery times vary based on the destination’s postal service. Once the package leaves the U.S., the USPS no longer has the ability to check on the package.

For orders in the U.S., that means it’s still in transit and hasn’t yet reached the processing center closest to your shipping address. As soon as it does, the tracking will update.

For international orders, delivery times vary based on the destination’s postal service. Once the package leaves the U.S., the USPS no longer has the ability to check on the package.

Nope, that just means that the USPS hasn’t scanned the package into their system yet. Once they do, the tracking will update.

Orders purchased via the website typically ship within 24 to 48 business hours of purchase. Custom orders typically ship within 24 to 72 business hours of purchase, depending on the order. Delivery time depends on shipping method selected. When checking out, you will be given an estimate based on USPS information. This is not a guaranteed delivery time, just an estimate.